Shipping and Delivery Policy

Effective Date: 01.06.2025

Applies to: https://www.gotuna.c z (operated by MyMiStore s.r.o.)

At Go Tuna, we aim to provide a reliable, transparent, and flexible delivery and payment experience for every customer. Below are our current terms and options related to shipping and payments.

1. Shipping Options

We offer delivery across the Czech Republic, the EU, and selected international destinations.

Delivery Partners:

DPD
Nova Global

Estimated Delivery Time:

Delivery time depends on the destination country and the selected shipping method. Typical delivery times range from 2 to 7 business days.
Shipping methods and delivery estimates will be shown at checkout.

Please note: Certain products may ship separately or take longer if they are backordered or made to order.

2. Shipping Fees

Shipping costs are calculated based on:

total order value,
weight, and
destination country.

Final shipping charges will be clearly shown before you complete your order.

Free shipping may be offered for orders exceeding a specific value.

3. Order Processing & Tracking

Orders are processed within 1–2 business days after payment confirmation.
A tracking number will be emailed as soon as your order is dispatched.
We are not liable for delivery delays caused by customs, weather conditions, or third-party carriers.

4. Damaged or Lost Packages

If your order arrives damaged or appears to be lost, please:

Report it immediately to the courier upon receipt (if visible damage),
Contact us at hey@gotuna.com within 14 days of delivery.

We will investigate and arrange a replacement or refund if the issue is confirmed.

5. Payment Methods & Security

We accept the following payment methods:

Card Payment (Visa, Mastercard): Online payment by bank card is processed via the payment gateway of Comgate, a.s.. After confirming the order, you will be redirected to a secure payment page to enter your card details (card number, expiration date, and CVV/CVC code). For more details on the card payment process, please refer to the Comgate instructions.
Bank Transfer and Fast Payments (Apple Pay, Google Pay, SEPA): You can make a direct bank transfer or use quick payment buttons. For more details on bank transfers, please check the Comgate instructions.
Cash on Delivery (available in selected countries only).
PayPal (where supported)

Payment Provider Information and Support

Online payments on our website are provided by the licensed payment gateway Comgate, a.s.

For any inquiries, feedback, or complaints regarding payments, you may contact the payment service provider directly:

Comgate, a.s.

Gočárova třída 1754 / 48b, Hradec Králové

E-mail: support@comgate.cz

Phone: +420 228 224 267

Website: https://www.comgate.cz/cs/platebni-brana

Payment Security:

All transactions are processed via secure PCI-DSS-compliant payment gateways.
We use SSL encryption and 3D Secure protocols (Verified by Visa / Mastercard SecureCode).
Go Tuna does not store your card or banking data on its servers.

6. Payment Confirmation

Card payments are confirmed instantly.
Bank transfers typically take 1–3 business days to clear.
Orders will not ship until full payment is received and verified.

7. Failed or Declined Payments

If your payment is declined:

Please try another method or contact your card issuer.
We reserve the right to cancel unpaid orders after 5 business days.

8. Questions or Support

If you have any questions about shipping or payments, we’re here to help.

Email: hey@gotuna.com

Phone: +420 604 866 377

Postal Address: K Radotinu 15, 15600, Prague 5, Czech Republic